FAQs

Q) What is Xbox Game Pass?

A) Enjoy unlimited access to over one hundred great Xbox One and Xbox 360 titles. With so many games to discover and download, your Xbox experience will never be the same.



Q) How do I get Xbox Game Pass?

A) You can get free 7 days access to Xbox Game Pass from participating Burger King UK restaurants upon purchase of a King Box meal. You will receive a scratch card from store staff with instructions on how to redeem.



Q) Can I take part in the Burger King UK King Box promotion if I have previously received an Xbox Game Pass free trial?

A) Yes. Customers who have previously had a free trial offer to Xbox Game Pass are still eligible to take part in the Burger King UK King Box promotion. Users are eligible to stack a maximum of four (4) 7 days free trial.



Q) Do I need to enter credit/debit card details to take part in the promotion?

A) No, you will not need to enter credit/debit card information to take part in this promotion. You will receive instructions on how to redeem your free 7 days access to Xbox Game Pass when you have entered your unique code from the scratch card you receive at participating Burger King UK stores.



Q) Are my Xbox Game Pass codes stackable?

A) For the duration of the promotion, a single customer is permitted to stack up to four (4) 7 days free Xbox Game Pass codes to an Xbox Live account.



Q) When will the Xbox Game Pass 7 days free trial code expire?

A) Xbox Game Pass 7 days free codes will expire on 31st December 2018.



Q) How do I find games?

A) Visit Xbox Game Pass to check out the latest catalogue. Each month, Xbox will update Xbox Game Pass and share via social channels new titles being added to Xbox Game Pass. Games will be added and removed from the catalogue over time.



Q) Can I use Xbox Game Pass on my Windows 10 PC?

A) Xbox Game Pass is an Xbox One, Xbox Play Anywhere, and Xbox 360 backwards compatibility game subscription for Xbox One. Xbox Game Pass currently features a select number of Xbox Play Anywhere games that is continually increasing.



Q) How long do I have access to games within the Xbox Game Pass catalogue?

A) Xbox Game Pass members enjoy unlimited access to over 100 great games within Xbox Game Pass catalogue, until either the subscription is cancelled/expires, or a game leaves the Game Pass catalogue.



Q) Do I have to have Gold?

A) Members need an Xbox Live Gold subscription to access multiplayer features and functionality in Xbox Game Pass games (Gold membership sold separately).



Q) Are games with all ratings included?

A) The Xbox Game Pass catalogue is very diverse, containing everything from Everyone to Mature.



Q) How often are new games added to the Xbox Game Pass catalog?

A) New games are added to the Xbox Game Pass catalogue just about every week.



Q) Do family settings apply to Xbox Game Pass?

A) Yes, parental controls will apply to Xbox Game Pass.



Q) How long does it take to download a game?

A) Download times are not faster or slower for Xbox Game Pass titles. The time to download a game depends on each title's installation size, as well as the user's bandwidth connection.



Q) If I download a game, can I access it after it leaves the catalogue?

A) Once a title leaves the Xbox Game Pass catalogue, you will need to insert a disc, purchase a digital copy from the Microsoft Store, or obtain another form of entitlement (like a trial) to continue playing. Remember, Xbox will notify users prior to a game leaving the Xbox Game Pass catalogue. And, as a member, you can purchase any Xbox One game in the Xbox Game Pass catalogue for up to 20% off (or the best available discounted price) to continue playing a game once it leaves the catalogue. Xbox Game Pass discounts are not combinable with other offers and are not redeemable for cash; discount offers exclude titles within 30 days of launch; discounts based on Microsoft Store price.



Q) Do I buy DLC separately?

A) Members can purchase DLC and consumables for Xbox One games at up to 10% off the Microsoft Store price while the game is in the Xbox Game Pass catalogue. Xbox Game Pass discounts can’t be combined with other offers and are not redeemable for cash; discount offers exclude games within 30 days of their launch; discounts are based on the Microsoft Store price.



Q) The game is installed. Why won't it play?

A) If a game was installed with Xbox Game Pass but will no longer play, make sure your Xbox Game Pass membership is active and the game is still in the current catalogue.



Q) If a game leaves the Xbox Game Pass catalogue, does the DLC get removed or do I get to keep it?

A) Your space is your space. Games and DLC will not be deleted from your hard drive until you want them gone, even if they have rolled out of the Xbox Game Pass catalogue.

If you buy DLC for a game and that game leaves the Xbox Game Pass catalogue, your rights to the DLC will be unaffected. To continue playing the DLC, you simply need to buy the game itself from the Microsoft Store or on disc. As long as you were signed in to Xbox Live the last time you played, your achievements, game saves, and game progress will all be there. Resume playing right where you left off.